Returns & Exchanges

At HOLY, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we offer a specialized return process for damaged or incorrect items. Please review our guided steps below to initiate a resolution within 14 days of your delivery.

1

Contact Support

Email our customer care team with your order number and a brief description of the issue regarding your food items.

2

Provide Evidence

Attach clear photos of the product packaging and the batch code to help our quality control team investigate the discrepancy.

3

Verification Process

Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund to your original payment method.

4

Resolution

Once approved, we will ship out a fresh replacement immediately or process your credit, ensuring you are never left unsatisfied with your HOLY experience.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing